DO THEY COME IN DIFFERENT SIZES ?
We offer a wide range of units within our range of various shapes and sizes that you can choose from to best suit your storage needs.
CAN I CHOOSE TO COLLECT MY ORDER ?
Collection is possible, please contact us on 01482 820 333 prior to ordering.
DO WE OFFER REPLACEMENT KEYS ?
DO WE OFFER REPLACEMENT LOCKS ?
We can supply replacement keys given that you have the key serial number, which is engraved on the key itself (this will start with ‘PP’). We recommend you keep a note of the key serial number in the case that you lose your keys. If you lose your keys and you don’t know the key serial number, you will have to replace the entire internal locking system.
WHAT IS THE WARRANTY ON THE UNIT ?
We offer both a replacement cylinder lock and replacement lock barrel if required.
WILL THE UNITS RUST OR CREATE CONDENSATION ?
We offer a 10-year warranty on the panels we manufacture given they are maintained as per instruction. The hinges and locks come with a 12 month warranty.
Our units are galvanised and powder coated which means they offer high resistance to rust in normal conditions. All that is required is a wipe down twice a year to keep them clean and performing as they should. Each unit features a unique ventilation system that keeps condensation to a minimum. We recommend that items are wiped down and dried before being stored.
DO THEY COME ASSEMBLED ?
Our units are delivered unassembled. We supply simple assembly instructions, but we recommend a 2-person assembly. Your unit should be assembled and sited on a flat, firm surface. Do not site your unit on grass/mud or gravel. Gravel will cause your unit to sit uneven, and your unit will sink into mud/grass due to the weight, both of which will impact the effectiveness of the unit.
DO I HAVE TO LAY A BASE ?
If you don’t have an already firm and level surface to site your unit, we highly recommend you build or create a suitable base for you unit to lay on such as concrete, pavers and tarmac.
HOW MUCH IS DELIVERY ?
Yes we offer a choice of 5 colours across all of the units in our range, Dark Grey, Cream, Clay Brown, Fir Green and Lakeland Light Green.
DO THEY COME IN DIFFERENT COLOURS ?
HOW ARE THEY DELIVERED ?
Our units are delivered by a 3rd party courier and are packaged unassembled in a stillage. The units are delivered by the courier on a kerb-side basis, and it is the responsibility of the customer to unpack the unit and dispose of the stillage.
WHAT SIZE DOES THE BASE NEED TO BE ?
Delivery is free of charge to most mainland UK addresses. There may be a delivery fuel surcharge for outlying regions and some London address. This is due to the recent rise in fuel costs beyond our control.
The unit base dimensions are displayed on each product page, this is the minimum recommended size that your base should be. The base should also be a minimum on 2 inches thick and 4 inches thick if you’re wanting to install a ground anchor. Please note that ground anchors must be treated with rust inhibitor.
WHAT IS THE EXPECTED DELIVERY TIME -FRAME ?
From when the order is placed, the lead time for manufacture is 20 working days for the majority of our units and allow up to 48 hours for delivery once your order has been despatched. We’re pleased to say that our best-selling shed, The Richmond, has a manufacture lead time of 10 workings days with up to 48 hours for delivery.* *This is subject to change due to customer demand
I NEED A REPLACEMENT PART FOR MY SHED, WHAT CAN I DO ?
In this instance you can call our sales team on 01482 820 333 to discuss your requirements and we can supply you with the information you need.
I HAVE A CARAVEN, WHICH STORAGE UNIT IS BEST ?
Some holiday parks have height restrictions for external storage, we recommend you enquire with your park office prior to purchase. Our Richmond unit is our best seller for caravan owners, and you can find our sheds situated on the biggest holiday parks up and down the UK.
WHAT CAN I DO IF MY HANDLE HAS SNAPPED OFF ?
The handles on our units are designed to shear off during an attempted break-in to keep your valuables safe. If the hand has sheared off, the only other way to enter the unit is to use the key. If this has happened to you, please contact our sales team on 01482 820 333.
I HAVE SCRATCHED MY SHED, WHAT CAN I DO ?
We offer a touch-up spray paint to treat scratches in the paint. We suggest treating the area as soon as possible as it will be susceptible to rust if left untreated.